Question 1

What does HaulSift compare during an invoice review?

Accepted Answer

HaulSift reviews freight invoice charges against the applicable shipping contract or rate terms, other invoice lines, and available shipment records. The review depends on the documents and details provided for the shipment.

Question 2

Which freight charges might be reviewed?

Accepted Answer

Examples include duplicate fees, detention charges, fuel surcharges, and contract-rate mismatches. These are review examples, not a promise that an issue will be found on every invoice.

Question 3

What supporting documents should I provide?

Accepted Answer

Provide the freight invoices and relevant shipping contract or rate terms. Shipment records that relate to the charges can also help put the invoice in context. The review is limited to the records available for it.

Question 4

What supporting documentation will I receive?

Accepted Answer

For items supported by the available records, HaulSift organizes the relevant invoice details, contract terms, shipment records, and an explanation of why a charge may merit review. The documentation reflects the materials available; it helps you explain the issue but does not decide how a carrier will respond.

Question 5

How can I use the documentation to dispute a charge?

Accepted Answer

Use the documentation with the carrier’s billing or dispute process. Point to the invoice line, explain how it compares with the contract, other invoice lines, or shipment records, and ask the carrier to review it. If you choose to pursue the charge, you can request a refund or credit from the carrier. HaulSift’s documentation supports that conversation; it does not guarantee the outcome.

Question 6

Does HaulSift guarantee a refund, credit, or savings?

Accepted Answer

No. A review and its supporting documentation give you a fair chance to pursue a charge dispute and request a refund or credit. The carrier decides whether to adjust a charge, and it may decline. HaulSift does not promise that charges will be recovered or that you will achieve savings.

Questions about a freight charge?

Three sources of review context